Refund Policy
Transparent Transactions

Donations to NAMS Education Development Council are typically considered non-refundable. As a non-profit organization dedicated to immediate education and sports funding, we often allocate your contribution to specific projects shortly after it is received.

We will review and consider refund requests in the following specific scenarios:

• Duplicate Transactions: When the system accidentally processes the same donation twice.
• Technical Faults: Errors resulting in an incorrect amount being charged.
• Unauthorized Use: Verified unauthorized use of your credit/debit card.
• Honest Mistakes: Rare cases where a donor chose the wrong amount or fund.

To initiate a request, please email namschs@gmail.com with the subject line "Refund Request - [Reference ID]" and include:

• Your full name and contact information.
• The transaction reference number (found in your receipt).
• The exact date and amount of the donation.
• A brief explanation of why the refund is being requested.

Our finance team follows a strict verification process:

• Review Period: We will review your request within 5-7 business days.
• Payout: If approved, the refund will be credited back to the original payment method within 14 business days.
• Fees: Please note that processing fees charged by the payment gateway (WebXPay) are non-refundable.

For donations made via direct bank transfer, the same 7-day policy applies. You must provide a clear screenshot of the bank transfer receipt and your bank details for the return transfer. The donor is responsible for any inter-bank transfer charges incurred during the refund.